Terms and Conditions

Last updated: 9 November 2026

1. Accepting these terms

These terms apply to everyone who uses toonawezatales.com, run by Toonaweza Tales ("we", "us"). By using the site you agree to them. If you are under 18, a parent or guardian should read these terms with you, and they are responsible for your use of accounts and purchases.

2. Using the site

Watching cartoons and reading stories is free and needs no account. You agree not to misuse the site. This includes trying to break or overload it, scraping content, uploading harmful files, or using it for anything unlawful.

3. Accounts

You need an account to comment, like, take quizzes or shop. You can send in a story without one. Keep your password private. You are responsible for activity on your account. You can ask us to close your account at any time by emailing story@toonawezatales.com.

4. Comments and submissions

Be kind. Comments must be suitable for children: no insults, bullying, hate, adult content, spam or personal contact details. We may remove any comment and suspend accounts that break this rule.
When you submit a story, drawing, photo or audio, you confirm that you (or your child) created it, and that a parent or guardian agrees to the submission.
School channel content is published with the school and the learner's parent or guardian.
Section 5 explains who owns what you submit.

5. Who owns stories and cartoons

Your story stays yours. The child's family owns any story, drawing, photo or audio they submit. Where the work is created through a school and published on its school channel, the family and the school own it together.
Cartoons made from your story. A cartoon we make from a submitted story belongs to the child's family and, for school channel work, the school. We transfer our rights in that cartoon to them, except for the items we keep below.
What we keep. Toonaweza Tales keeps ownership of its name, logo, recurring characters, music, templates and production tools, even where they appear in a cartoon. The family and school may show the cartoon with these in it, but may not use them separately.
What you allow us to do. When you submit a story, you give us a free, non-exclusive licence to adapt it into a cartoon, edit it for length and clarity, and show the story and cartoon on Toonaweza Tales and our official channels, including social media. We do this to promote the child and the school.
Advertising and payment. Advertising may appear on the pages and channels where the story or cartoon is shown. No payment is due to the child, family or school for this use.
No sale without agreement. We will not sell these cartoons or license them to anyone else, such as a TV station or another platform, without written agreement from the parent or guardian and, for school channel work, the school.
Taking it down. A parent or guardian can ask us at any time to remove the story and any cartoon made from it, by emailing story@toonawezatales.com. We normally remove them from the site and our official channels within 7 days, and our licence then ends. We cannot control copies other people have already shared.

6. Our content

Apart from the stories and cartoons covered by section 5, the cartoons, stories, characters, logos and designs on the site belong to Toonaweza Tales or our partners. You may watch and share links to them. You may not copy, re-upload, sell or edit them without our written permission. Digital products you buy are for personal and classroom use only, and may not be resold or shared publicly.

7. Shop orders and prices

Prices are in Kenya Shillings (KES) and include any applicable taxes unless stated otherwise. The delivery fee is shown at checkout before you pay.
An order is accepted once payment is confirmed. If an item is out of stock or a price was clearly wrong, we will contact you and either fix the order or refund you in full.

8. Payment

Payments are processed securely by Paystack, by M-Pesa or debit/credit card. We do not see or store your card details or M-Pesa PIN. Your payment provider's own terms also apply.

9. Delivery

We deliver physical products within Kenya only. The fee depends on the delivery location you choose.
We normally dispatch within 1 to 3 working days. Delivery times are estimates and may be longer in remote areas or during holidays.
Please give a correct phone number and address. If a delivery fails because the details were wrong or nobody could be reached, a redelivery fee may apply.
Digital products are available under My orders as soon as payment is confirmed.

10. Returns and refunds

Physical items: if an item arrives damaged, faulty or not what you ordered, tell us within 7 days of delivery with your order number and a photo. We will replace it or refund you, including delivery. Unused items in original condition can also be returned within 7 days for a refund of the item price. In that case you pay the return delivery cost.
Digital downloads: because they are delivered instantly, they cannot be refunded once downloaded, unless the file is faulty and we cannot provide a working copy.
Approved refunds are paid back to the original payment method, normally within 7 working days.
These terms do not reduce any rights you have under Kenyan consumer protection law.

11. Limitation of liability

We work to keep the site available, accurate and safe, but we provide it "as is" and cannot promise it will always be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect losses. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.

12. Changes and termination

We may update these terms from time to time. The "Last updated" date above will change, and important changes will be highlighted on the site. We may suspend or close accounts that break these terms.

13. Governing law

These terms are governed by the laws of Kenya. We will try to resolve any problem with you directly first. If that fails, disputes will be handled by the courts of Kenya.

14. Contact us

Toonaweza Tales, Fort Smith Road, Kabete, Kiambu
Email: story@toonawezatales.com · Phone: +254793677400